Claims and return of goods

We handle the selection, inspection and shipment of goods with maximum treatment. Though it may happen that we make a mistake. If you receive goods from us, which do not meet your expectations, please contact us and we will do our best to solve the problem and satisfy your demands. 

If you decide that you do not want the purchased goods after you receive it, please contact us within 14 days after the delivery and send us the goods back to our address. Please attach also the order number and the bank account number to which we shall send money back.

You are not obliged to give any reason of your return. Nevertheless, if you give us a reason, it will please us and help us to improve our services.


What we definitely need is the complete goods including the packaging.

In case you want to claim the goods, please use the form which you can find here . You can find further information concerning business term here.




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